Sun lifted on the city of Narbonne

Privacy Policy

Privacy Policy for the hebergementnarbonne.fr website

Last updated: September 24, 2025

Introduction

Welcome to hebergementnarbonne.fr . Protecting your personal data is a priority for our establishments, La Villa Ambrosia (managed by 11 EVENTS) and La Maison Gustave (managed by LA MAISON GUSTAVE ).

This privacy policy aims to inform you in a clear and transparent manner about how we collect, use, protect and manage the personal information that you entrust to us via our website, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Law No. 78-17 of 6 January 1978, as amended, relating to information technology, files and freedoms.

1. Data Controller

The person responsible for processing personal data collected on this site is:

  • Mrs. Cécile Eglessies
  • Address: 11 Cours Mirabeau, 11100 NARBONNE
  • Contact: [Insert a contact email address, e.g.: contact@hebergementnarbonne.fr]

2. Personal Data Collected

We collect different types of personal data about you:

  • Identification data: Last name, first name, email address, telephone number, postal address.
  • Booking data: Dates of stay, number of people, preferences, payment information (note: credit card data is processed by our secure payment partners and is not stored on our servers).
  • Connection data: IP address, browser type, dates and times of visit, pages viewed, cookie data.
  • Data exchanged: Content of messages sent via the contact form or by email.

This data is collected when you:

  • Fill out a contact or information request form.
  • Make a reservation request or book online.
  • Browse our website.
  • You subscribe to our newsletter (if applicable).

3. Purposes of Processing

Your personal data is collected and processed for the following purposes:

  • Reservation and stay management: Process your reservation request, confirm your stay, manage payment and follow up on your file.
  • Communication with you: Responding to your questions and requests sent via our contact forms or by any other means.
  • Improving our services: Analyzing the use of our site via traffic statistics (anonymized) to optimize your browsing experience.
  • Website Security: Keeping our site secure and preventing fraud.
  • Marketing and communication (with your consent): Send you special offers, news about our establishments and information about the Narbonne region if you have explicitly consented to receive our newsletter.

4. Legal Basis for Processing

The processing of your data is based on the following legal bases:

  • The execution of a contract (or pre-contractual measures) for any reservation request and the management of your stay.
  • Your explicit consent to send newsletters or use certain cookies.
  • Our legitimate interest in ensuring the security of our site and improving our services.
  • Compliance with a legal obligation (for example, for invoicing).

5. Recipients of Data

Your personal data is processed internally by authorized personnel of La Villa Ambrosia and La Maison Gustave.

They may be transmitted to third-party subcontractors for the purposes described above, in particular:

  • Our online booking management solution.
  • Secure payment service providers.
  • The webmaster (NUNC) for site maintenance.
  • The site host (Hostinger).

We ensure that all our subcontractors comply with the GDPR and guarantee an adequate level of security for your data. Your data is never sold or transferred to third parties for commercial purposes.

6. Retention Period

We keep your personal data for a period not exceeding that necessary for the purposes for which it was collected:

  • For customers: Data is kept for the entire duration of the commercial relationship and archived for the legal retention period (in particular for accounting and tax purposes, i.e. 10 years).
  • For prospects: 3 years from your last contact.
  • Connection data: 1 year maximum.

7. Your Rights

In accordance with current regulations, you have the following rights over your data:

  • Right of access: You can obtain a copy of all the data we hold about you.
  • Right of rectification: You can request the correction of inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”): You can request the deletion of your data, within the limits provided by law.
  • Right to restriction of processing: You can request to temporarily freeze the use of some of your data.
  • Right to portability: You can request to receive your data in a structured format and to transmit it to another data controller.
  • Right to object: You can object at any time to the processing of your data, particularly for commercial prospecting purposes.

To exercise these rights, please contact us by email at [Insert contact email address] or by post at the following address: 11 Cours Mirabeau, 11100 NARBONNE, attaching a copy of proof of identity.

If you believe that your rights have not been respected, you also have the right to file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties).

8. Data Security

We implement all appropriate technical and organizational measures (HTTPS protocol, complex passwords, restricted access, etc.) to guarantee the security and confidentiality of your personal data and prevent it from being distorted, damaged or accessed by unauthorized third parties.

9. Cookie Management

Our website uses cookies to improve your browsing experience, analyze traffic, and ensure its proper functioning. An information banner allows you, during your first visit, to accept or refuse the use of non-essential cookies. You can change your choice at any time via your browser settings or a cookie management module on the website.

10. Modification of the Privacy Policy

We reserve the right to modify this privacy policy at any time. We encourage you to review it regularly for any updates.

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